Bank@Net - Login help | OTP banka

Bank@Net help login

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HOW TO REGISTER IN ONLINE AND MOBILE BANK?


Go digital and start using the advanced online bank*! Activate mBank@Net in just 1 minute without visiting the branch. Save time and money and join numerous satisfied users.

 


 
 



Not a user yet? Become a (m)Bank@Net user in 1 minute

REGISTER


How? Simple! You will only need:

  1. Tax number
  2. Mobile number
  3. PIN code of the payment card.

 

 

 

 

 



Login to the online bank with an SMS token

LOGIN


To login you need:

  • Username
  • 6-digit password
  • SMS token that you receive when you enter your username & password correctly
 



Have you locked your user account, forgotten your password or username?

RESET PASSWORD


Unlock your user account yourself, without visiting a branch or contacting the bank. You only need:

1. Tax number
2. Mobile number.
3. PIN code of your card

 

 

 

Did you know:

How and when can I become a user?
Are you 15 or older? Arrange access in just 1 minute. All you need is:
  • tax number ,
  • mobile number
  • PIN cards

Check how to arrange access in just 1 minute!


     
Forgot your password or username?
Have you locked your access to Bank@Net & mBank@Net? Forgot your username or password? No problem!

You can reset your username and password in 1 minute! All you need is:
  • tax number ,
  • mobile number
  • PIN cards


     
How do I set up login with face or fingerprint recognition (Face recognition or Touch ID)?

Biometric login setup depends on your device. After entering mBank@Net, first set your mPassword. mPassword settings in the application settings, in the "mPassword" section.

After successfully creating an mPassword, the application will ask you for permission to log in with Touch ID or Face ID


   THE BANK WILL NEVER:


  asked you to provide the password for accessing the online or mobile bank via e-mail or phone.
  asked for card information: number, validity or security code on the back.

The OTP banka websites are:
www.otpbanka.si
bankanet.otpbanka.si
online.otpbanka.si/bankanet/odklepanje/
online.otpbanka.si/bankanet/registration/
bankanet.otpbanka.si/prijava/poslovni

The bank does not use e-mail to exchange confidential data, provide information on software upgrades or requests to change passwords, but sends notifications to you, the users, directly to the Inbox of the online bank.

 


  IMPORTANT


You can call us every weekday from 8:00 a.m. to 7:00 p.m. on the toll-free number 080 17 70 or +386 2 229 27 60. You can write to us at info@otpbanka.si


In case of suspicion of misuse of online banking, loss, exchange or theft of a mobile phone , please do so
call the call center on 080 17 70 or +386 2 229 2760 ,
which is available to you 24 hours a day.





 


Minimum Technical Requirements for trouble-free operation


The Bank is not responsible for smooth operation of functionalities that depend on the smooth operation of the hardware of the device on which the user uses our digital channels.

 
mBank@Net mobile bank: Bank@Net online bank and e-Notifications portal:
  • mBank@Net version 5.2* and newer.
  • Android operating system version 8.0* and newer, and iOS version 15.0* and newer.
  • The last two major versions of major browsers (Chrome, Firefox, Edge, and Safari)**.


*Versions older than 5.2 and operating systems older than Android version 8.0 and iOS version 15.0 will not work from December 18, 2024 onwards.
**The main version of the browser is defined by the numbers before the separator (e.g., Chrome 120.xyz and 121.xyz). We do not guarantee functionality on other browsers or older versions than those mentioned.

 
*Based on an independent E-laborat survey of online and mobile banks of all Slovenian banks and 4 fintech providers. December 2024.