Online card payments | OTP banka

Due to the regulations that came into force on September 14, 2019. The purpose of the regulations introduced by the Payment Services Directive is to protect your card details, reduce fraud and enable you to pay for online purchases even more securely. With the introduction of two-step authentication, verification of the identity of the payment card holder is ensured.

As a OTP banka customer, you will confirm online purchases you want to pay with payment cards in the mDenarnic@ mobile wallet. Upon confirmation of the online purchase, you will receive a push message that has replaced the SMS token and will direct you to mDenarnic@. All you have to do is install the free mDenarnic@ app on your smartphone and activate it.

Although the new process of confirming online purchases with a payment card may seem slower and more complicated than before, we cannot influence European legislation. The purpose of the new rules is to ensure that your online payments are even more secure and that there is less misuse or scam.

In accordance with the law, all stakeholders in the online payment process must ensure safe and transparent payment to the user. For this purpose, this strong authentication is used, which includes two-factor authentication of online payments via mDenarnic@ or Bank@Net. The legislation also allows exceptions to strong authentication for transactions that the card issuer or merchant recognizes as less risky based on rules and procedures that the bank must ensure during online payment (e.g. lower transaction values, etc.).

Therefore, it is not necessary that the user will always be asked to confirm his identity in mDenarnic@ or Bank@Net for every online payment.

An exception is also all online traders outside the EEA, who do not fall under this legislation. However, they can also use this security mechanism.

For customers with older versions of operating systems (less than 7.1 for Android and iOS 11 for iPhone) or without smartphones, we have developed a solution for confirming online payments through the Bank@Net online bank.

If you already use Bank@Net, after entering your payment information on the merchant's website, you will receive a message to log in to Bank@Net via your desktop. Once you are logged in, you will have a pop-up window on the Bank@Net screen where you can confirm or reject the online payment within 5 minutes. If you are not yet a Bank@Net user, you can easily register here in a few minutes.

The entire ecosystem must adapt to the requirements of the new European Directive - from online stores in the EEA to banks that issue cards, and institutions that ensure that online stores have the appropriate protocols in place, to the regulator. Everyone in the said chain must meet strict requirements to verify the identity of the buyer.

Yes, all banks in the EEA are introducing changes to the authentication of online purchases with payment cards. It is an industry directive, so all banks and companies (or online store owners) must follow it.

If you cannot make an online payment, we suggest that you check whether you have enough available funds on your card. Also, check whether you have enabled secure online payment (you have mDenarnic@) and whether you have set appropriate limits for online payments (for a debit card). All of the above can be easily checked and, if necessary, changed in the Bank@Net online bank.

All stakeholders must be prepared for a successful online purchase. We recommend that you familiarize yourself with the general conditions of purchase or service in good time and contact the dealer for more information.